Questions and Answer

Customer Service 

1.How can I know which printer is suitable for me?

 a. Tell us what kind of material you want to print.

 b. Let us know the size of your products and how many products you want to print everyday.

 c. If you have pictures you want to print, send them to us. We can print samples for you.

 2. Why you choose our factory?

We are a professional manufacturer only focus on R&D and produce flatbed uv  digital for more than 10 years in this field, also we can help customer to find more printing solution to win in your market. it can print on the surface for various kinds of flat objects directly,  such as crystal,  leather, glass, metal, ceramic tile, PVC, PP, PE and so on. Any pictures can be printed on the surface of the subjects by the printer with high resolution, it is the fastest flatbed  printer in the current  market.  

3.Can LED UV printer print embossing effect?
Yes, it can print embossing effect, for further information or samples pics, please contact our representative salesman.

4.Does it must be sprayed a pre-coating?
some material need pre-coating , such as metal, glass,etc 
5.where can i buy the spare parts and inks?
Our factory also provide spare parts and inks,you can buy from our factory directly or other suppliers in your local market.

6.What is your after-sale service?

A).Our factory provide one year warranty: any parts (except print head,ink pump and ink cartridges) questions on normal use, will provide new ones within one year(not include shipping cost). Beyond one year, only charge at cost.

B).Providing free technical train class in our factory for 2-3 days till operator can know how to use it..

C), provide technical support by video teaching face by face through internet

 7.what about maintenance of the printer?

About maintenance,we suggest to power on the printer once a day. 
If you don’t use the printer more than 3 days, please clean the print head with cleaning liquid and put in the protective cartridges on the printer (protective cartridges are specially used for protect print head)

Contact Us

Contact: Belinda Tong

Phone: 0086-13823171556

Tel: 0086-13823171556

Company: HC UV flatbed printer

Add: Floor 1-3, Building 1#, Middle of Puxin Area,Xinlian , Longgang,Shenzhen

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